Home / Customer Service

Customer Service

Product Quote Requests

You can now get an instant quote on Parts & Accessories. Simply add them to your cart and hit “Download Quote” from the cart page.

For all microplate reader quote requests, please submit the form here and indicate the reader that interests you. We will get back to you within one business day or faster.

Service Contracts

You can purchase a contract to cover potential service needs. This service can be performed either onsite or you can ship your plate reader to us for depot service. All service is performed by our highly trained and experienced technical support staff.

Request a Quote for a Service Contract


Technical Support

In order to provide the best support, please submit a support request and we will get back to you within one business day. You may also call our toll-free number between the hours of 8am and 5pmEastern time.

+1 (877) BMG-LABS

  Join us on TeamViewer

 Send us a file

Microplate Reader User Manuals

A pdf version of the manual is available on the software installation CD that came with your microplate reader. We’re happy to provide a new copy if you need one.

Request Copy of PDF Manual


Icon-Filter-Loan

Filter & Optic Module Loan Library

Do you need to try our Filters or Optic Modules before making a purchase decision? Fill out our Filter & Optic Module Loan Form and we will ship them to your doorstep.

Software

BMG software can be purchased in our online store. While we cannot supply old or obsolete versions you may want to consider purchasing an upgrade to the most recent software version.